JobConnects.org is an online hiring platform operated from Islamabad, Pakistan. We sell digital employer packages that include job posting, candidate access, applicant tracking and related hiring tools. Everything we sell is delivered electronically. No physical goods are sold or shipped, so there is nothing to return.
Employer packages are bought once, up front, for a fixed term of 1, 3, 6 or 12 months, with longer terms discounted. Paying for a longer term does not make it a subscription: there is no automatic renewal and no recurring charge, so there is no ongoing payment to cancel. When the term ends, you simply choose whether to buy again.
If we introduce optional recurring subscriptions in future, they will be opt in and clearly marked as recurring before you pay, and you will be able to cancel at any time from your account so no further payment is taken.
You can request a refund if both of these are true:
Unused means you have not posted a job, and you have not used any paid feature the package unlocked.
The amount returned is what you paid less the payment processing charge on your original payment. Section 4 explains why that charge cannot be returned and how it is worked out, and section 5 covers taking the full amount as account credit instead.
When you pay, our payment provider takes a processing charge out of the payment before it reaches us. On a refund that charge is not given back to us. Our agreement with them states it plainly: their charges "are non-refundable and shall remain payable by the Merchant" whether or not the transaction is later refunded, reversed or disputed.
So the money does not come back to anybody. The only question is who carries it, and on a change of mind that is the person who chose to make the payment. We would otherwise be paying a cost we did not cause and received nothing for.
The charge is set by our payment provider, not by us, and depends on how you paid. On card payments it is currently 2.9% of the amount plus 30 rupees, plus any tax charged on it. On a wallet or a Raast transfer it is lower. We deduct only what we were actually charged, never more, and we tell you the exact figure before we send the refund.
We add nothing of our own on top. There is no restocking fee, no administration fee and no penalty for changing your mind.
This does not apply where the charge was our fault or was never authorised by you. Those are refunded in full, and section 7 sets out when.
Where you are due a refund we will usually offer you a choice: the cash refund described above, or the full amount you paid as credit on your account.
Credit is worth more than the cash refund, because the processing charge does not come off it. If you expect to hire again, it is the better of the two.
We will not put you on credit without your agreement. If you want your money back, say so and you will get the cash refund instead.
A package is treated as used once any of the following has happened:
Once a package is used it cannot be refunded, in whole or in part, because the service has already been delivered. Publishing a job puts it in front of candidates and search engines immediately, and that cannot be undone.
After seven days from purchase we do not offer refunds, even on an unused package. Buying a package and not getting applications is not by itself a reason for a refund, because how many people apply depends on the role, the pay, the location and the market, not only on the platform.
Some refunds return every rupee you paid, with nothing deducted, whenever:
In each of these the payment should not have been taken, or we did not deliver what you paid for. That is ours to carry rather than yours, so we absorb the processing charge and return the full amount.
Tell us as soon as you notice and we will investigate and put it right.
You can abandon a checkout at any point before payment is confirmed and nothing will be charged. You can also close your account at any time. Closing an account does not by itself trigger a refund of a package that has already been used.
Email [email protected] from the email address on the account, or use our contact page . Include the account email, the package you bought and the date of purchase.
We aim to respond within two working days. We confirm the exact amount, and any processing charge deducted, before we send it. Approved refunds are returned to the original payment method through our payment provider. Once we approve and send a refund, how quickly it appears depends on your bank or card issuer, and is usually within five to ten working days.
Refunds are issued in the currency of the original payment. We do not cover any difference caused by exchange rate movement between the purchase and the refund.
Where a purchase is refunded, any programme commission linked to that purchase is reversed, because no revenue was ultimately received from the sale.
If we decline a refund and you believe that is wrong, reply to us and ask for it to be reviewed. Tell us what happened and we will look at the account history again. We would far rather resolve it directly than have you raise a dispute with your bank.
Charges from us appear on your statement as JobConnects.org. Every purchase also has an order number, which is on your receipt and on your billing page.
If a charge does not look familiar, please come to us before you contact your bank. Write to [email protected] or use the contact form with the order number, the date and the amount. We answer within one working day.
We ask this for a straightforward reason. If the charge was a mistake, or somebody used your card without permission, we can return the money in days. A bank dispute takes weeks, and while it runs we cannot refund you even if we want to, because the money is frozen with the card scheme rather than with us.
If you do open a dispute with your bank, we will co-operate with it fully and give them our records: when the account was created, when the package was bought, what was done with it, and the terms shown at the time of purchase. We will also keep talking to you while it runs.
This policy is issued by JobConnectsOrg, trading as JobConnects.org, and applies to every employer package bought through this website or the JobConnects.org Android app.